This Privacy Policy outlines GradeUp Education policy concerning its management, collection, use disclosure and transfer of personal information.
GradeUp Education is required to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) and applicable State and Territory health privacy legislation.
GradeUp Education may, from time to time, review and update this Privacy Policy to take account of new laws, technology and changes to the operations and practices.
What kinds of personal information does GradeUp Education collect?
The kinds of personal information GradeUp Education collects is largely dependent upon whose information is being collected and why it is being collected, however in general terms GradeUp Education may collect:
Personal Information including names, addresses, other contact details, dates of birth, next of kin details, photographs, images, school reports and attendance records.
Sensitive Information including nationality, country of birth, racial or ethnic origin, languages spoken at home, family court orders and criminal records.
Health Information including medical records, disabilities, allergies, immunisation details, individual health care plans, counselling reports and notes, nutrition and dietary requirements.
How Does GradeUp Education Collect Personal Information?
GradeUp Education generally collects personal information by way of forms filled in by you, email, letters, notes, over the telephone, in face to face meetings, through financial transactions, and through surveillance activities such as the use of CCTV security cameras or email monitoring.
GradeUp Education may also collect personal information from other people (for example, a personal reference or report from a medical professional) or independent sources (for example, a telephone directory), however GradeUp Education will only do so where it is not reasonable and practical to collect the information directly from you.
In the case of a student or parents, if the information requested is not provided, GradeUp Education may not be able to enrol or continue the enrolment of the student or permit the student to participate in a particular activity.
Sometimes, GradeUp Education may be provided with personal information without having sought it. Where GradeUp Education collects such unsolicited information, that information will only be held, used and disclosed if GradeUp Education could otherwise do so had it been collected by normal means. If that unsolicited information could not have been collected by normal means then GradeUp Education will destroy, permanently delete or de-identify the information as appropriate.
How will GradeUp Education use the personal information you provide?
GradeUp Education will use personal information it collects from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected by you, or to which you have consented (if applicable).
Students and Parents: In relation to their personal information, GradeUp Education’s sole purpose of collection is to enable GradeUp Education to provide tutoring for the student. This includes satisfying the needs of Parents, the needs of the student and the needs of GradeUp Education throughout the whole period the student is enrolled at GradeUp Education.
In particular, the purposes for which GradeUp Education uses personal information of students and Parents include:
Marketing: GradeUp Education treats marketing for the future growth and development of GradeUp Education as an important part of ensuring that GradeUp Education continues to provide a quality learning environment in which both students and staff thrive. Personal information held by GradeUp Education may be disclosed to organisations that assist in GradeUp Education’s fundraising, for example, GradeUp Education’s Foundation or alumni organisation.
Parents may from time to time receive publications, like newsletters and magazines, which include personal information, may be used for marketing purposes.
Who might GradeUp Education disclose personal information to and store your information with?
GradeUp Education may disclose your personal information, including sensitive information, held to:
Sending and storing information overseas: GradeUp Education may disclose personal information about an individual to overseas recipients. However, GradeUp Education will not send personal information about an individual outside Australia without:
GradeUp Education may also store personal information in the ‘cloud’ which may mean that it resides on servers which are situated outside Australia.
How does GradeUp Education treat sensitive information?
In referring to ‘sensitive information’, GradeUp Education means: information relating to a person’s racial or ethnic origin, that is also personal information; health information and biometric information about an individual.
Sensitive information will be used and disclosed only for the purpose for which it was provided, unless you agree otherwise, or the use or disclosure of the sensitive information is required by law.
Management and security of personal information
GradeUp Education has in place steps to protect the personal information. GradeUp Education holds from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and password access rights to computerised records.
Access and correction of personal information
Under the Privacy Act, an individual has the right to obtain access to any personal information which GradeUp Education holds about them and to advise GradeUp Education of any perceived inaccuracy. Students will generally be able to access and update their personal information through their Parents, but they may seek access and correction themselves.
There are some exceptions to these rights set out in the applicable legislation.
To make a request to access or update any personal information, GradeUp Education holds about you or your child, please contact GradeUp Education in writing. GradeUp Education may require you to verify your identity and specify what information you require. GradeUp Education may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, GradeUp Education will advise the likely cost in advance. If we cannot provide you with access to that information, we will provide you with written notice explaining the reasons for refusal.
Consent and rights of access to the personal information of students
GradeUp Education respects every Parent’s right to make decisions concerning their child’s education.
Generally, GradeUp Education will refer any requests for consent and notices in relation to the personal information of a student to the student’s Parents. GradeUp Education will treat consent given by Parents as consent given on behalf of the student, and notice to Parents will act as notice given to the student.
As mentioned above, parents may seek access to personal information held by GradeUp Education about them or their child by contacting GradeUp Education. However, there will be occasions when access is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others, or where the release may result in a breach of GradeUp Education’s duty of care to the student.
GradeUp Education may, at its discretion, on the request of a student grant that student access to information held by GradeUp Education about them, or allow a student to give or withhold consent to the use of their personal information, independently of their Parents. This would normally be done only when the maturity of the student and/or the student’s personal circumstances so warranted.
Enquiries and complaints
If you would like further information about the way GradeUp Education manages the personal information it holds, or wish to complain that you believe that GradeUp Education has breached the Australian Privacy Principles please telephone (02) 9746 7000. GradeUp Education will investigate any complaint and will notify you of the making of a decision in relation to your complaint as soon as is practicable after it has been made.
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